Relax. Your Property Is In Safe Hands.

We typically secure qualified tenants within 2-3 weeks of listing your property. Our comprehensive marketing strategy includes premium listing platforms, targeted social media campaigns, and our extensive database of pre-screened tenants looking for quality properties. We prioritize finding the right tenant match rather than just filling the space quickly, ensuring longer tenancy and reduced turnover.

During vacancy periods, we continue actively marketing your property at no additional cost. Our team conducts regular property inspections, coordinates any necessary maintenance or upgrades, and implements strategic pricing adjustments if needed to attract quality tenants quickly. We also use this time to enhance your property's appeal with professional photography and staging recommendations if appropriate.

As the property owner, you are responsible for maintenance and repair costs. However, we manage the entire process for you. We maintain a network of trusted, vetted contractors and obtain multiple competitive quotes for any work needed. For non-emergency repairs over $300, we always seek your approval before proceeding. Emergency repairs that threaten property safety or prevent essential services are handled immediately, with notification sent to you right away.

You'll receive comprehensive monthly statements by the 5th of each month, detailing all income, expenses, maintenance costs, and net yield. Additionally, our online owner portal provides real-time access to your property's financials, maintenance history, and important documents. For urgent matters or significant developments, we provide immediate updates via your preferred communication method (phone, email, or text).

Yes, property owners remain responsible for insurance premiums and property taxes. We strongly recommend maintaining adequate landlord insurance coverage and can provide guidance on appropriate coverage levels. While we don't pay these bills directly, we can help coordinate payment schedules and provide necessary documentation for tax purposes. We also monitor lease compliance to help maintain your insurance coverage validity.

We have a clear, professional process for managing tenant issues. For late payments, we send automated reminders followed by personal contact if needed. If rent remains unpaid, we initiate formal proceedings in accordance with Kenyan tenancy laws. For behavioral issues, we document all incidents, communicate expectations clearly, and if necessary, manage the entire eviction process while keeping you informed at every stage. Our goal is always resolution without confrontation.

Our premium approach focuses on maximizing your returns while preserving your property's long-term value. Unlike many management companies, we specialize exclusively in Nairobi's luxury property market, giving us unique insights into premium tenant expectations and rental trends. Our dedicated property managers handle fewer properties, ensuring personalized attention. We also provide strategic advice on property improvements that enhance rental value and offer comprehensive financial reporting that goes beyond basic statements.

Absolutely. We believe you should remain in control of significant decisions about your investment. You'll approve all new tenants, rental rates, and non-emergency repairs over $300. We consult with you on property improvements and provide market analysis to support your decisions. Many of our clients appreciate the hands-off approach for daily operations while maintaining oversight on important matters - we tailor our communication to match your preferred level of involvement.